Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
Job Title:
Technical Team Lead — Citrix VDI & Windows 365 Cloud PC Migration
Duration: 6-9 months+
Location: Remote supporting PT / MT.
We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required.
Core Responsibilities
Operations & Team Leadership
- Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations.
- Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management.
- Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2.
- Coordinate with service desk, networking, security, and app owners on escalations and outages.
Migration & Project Leadership (technical lead)
- Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines.
- Define migration strategy, architecture, target state, and operational model.
- Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding.
- Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks.
- Oversee image management, provisioning, profile migration, storage, and identity/MDM integration.
Platform Engineering & Configuration
- Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms.
- Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations.
- Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs.
- Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.).
- Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking).
User Experience, Applications & Telephony
- Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) — tune remote protocols, multimedia redirection, and QoS.
- Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication.
- Coordinate application remediation, packaging, and delivery (MSI/MSIX/App‑V/Citrix App Layering).
Integrations, Automation & Tooling
- Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms.
- Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools.
- Implement telemetry and logging for proactive performance management and capacity forecasting.
Documentation, Handoff & Governance
- Produce runbooks, support guides, and operational playbooks for post-migration teams.
- Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.
Required Qualifications
- 7+ years in end-user computing engineering with ≥3 years leading technical teams or projects.
- Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS).
- Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
- Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management.
- Experience with image management, application packaging, and profile management (FSLogix).
- Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops.
- Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics.
- Strong communication skills for cross-team coordination and stakeholder engagement.
Preferred / Nice-to-Have
- Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats).
- Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams).
- Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects.
- Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications.
- Healthcare/insurance or regulated industry experience.
Thanks & Regards Bhanu Prakash DeltaSoft Solutions bhanu.prakash@deltasoftgroup.com
Job Tags
Remote work