Job Description

Executive Housekeeper

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Naman is currently recruiting for an Executive Housekeeper to lead our housekeeping department. Naman Hotels, established in 1978, is an award-winning leader in the hospitality field. We put our people first, strive for excellence and lead with integrity. The foundation of our success is the relationships that we build with our employees and our guests. Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

The ideal candidate for this job has exceptional attention to detail and proven industry experience. At the heart of the house, the Executive Housekeeper is responsible for ensuring the cleanliness of the hotel to the highest standard. Previous experience managing a team of housekeeping employees through motivation, coaching and development. The ability to anticipate customer needs, change goals and multitask. Proven experience to interact effectively with all levels of management, guests, and associates. Self-motivated to accomplish goals, with a strong sense of responsibility. Proven job reliability, diligence, dedication and attention to detail.

Position Requirements

Responsibilities include:

• Knowledge, understanding and adherence to Company Core Values and Mission Statement
• Strives for excellence with guest surveys, brand inspections and ownership inspections
• Implements and maintains housekeeping department minimum standards. Responsible for the hiring, training and supervision of property housekeeping staff. Prepares works schedule for staff and authorizes payroll for the department based on approved labor standards.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel and brand which requires continuous visual inspection of guestrooms and public space areas including: restaurant, lounge, meeting rooms, lobby, corridors, etc.
• Complete the required guestroom and public area deep cleans
• Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping and laundry staff in details of work. Perform interviews, complete reference checks and complete new hire requirements.
• Provide staffing, training, counseling and performance reviews for housekeeping departments.
• Distribute and delegate workload to guarantee maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and materials
• Operate within established labor standards. Establish and maintain adequate supplies for efficient operation of department. Supervise the operation linen, supply and storage rooms. Place supply orders as needed. Provide linen inventory to General Manager at the beginning of the month.
• Ensure the proper usage of chemicals and cleaning supplies. Only use approved cleaning chemicals. Provide complete training for team members and ensure proper labeling of hazardous materials.
• Monitor and manage the security of staff keys
• To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with housekeeping staff
• To conduct moral boosting activities
• To counsel staff when necessary
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase the level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Manages in compliance with established company policies and procedures. Manages in compliance with local, state and federal laws and regulations.
• Schedules staff according to labor standards and forecasted occupancy.
• Must have the ability to lift heavy loads weighing up to 35 pounds. Must have the ability to push and/or pull wheeled racks and carts weighing up to 100 pounds.

Location: Homewood Suites Concord NC

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